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Why Corrective Actions Keep Failing

Session 2 of Fix It Fridays, Kiwa ASI's free 2027 webinar series on the real-world reasons food safety programs break down. One problem. One hour. Practical solutions you can implement Monday morning. Live online on Friday, March 19, 2027.

  • Free Webinar
  • Session 2 of 6
  • Live on Zoom
  • 60 Minutes

Last updated November 2, 2026

Fix It Fridays · free live webinar

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Live session
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  • 60 minutes, live online
  • Root causes, CAPA and repeat findings
  • Practical fixes to take back to your site
  • Free to attend

Registration is free on Zoom Events. Questions? Email US.Info@kiwa-asi.com.

Training a team? Ask about private training.

About This Free Webinar

Why do the same findings keep coming back? Many corrective actions address the immediate problem without addressing the underlying cause. This session examines common CAPA failures and practical approaches for identifying root causes, implementing effective corrective actions and preventing recurrence.

Live on Friday, March 19, 2027.

Friday, March 19, 2027, 12:00–1:00 PM CT, live online. Registration is free. Reserve your spot.

  • Live Online Webinar

    Friday, March 19, 2027, 12:00–1:00 PM CT.

  • Session 2 of 6

    Part of Fix It Fridays, Kiwa ASI's free 2027 webinar series: solving the Most Common Food Safety Audit Findings.

  • Practical, Not Theoretical

    Not another standards-reading webinar: one real-world problem, why it happens and what to do differently.

  • Free to Attend

    Every Fix It Fridays webinar is free.

Key Topics Covered

What this 60-minute session covers.

  • Correction vs. Corrective Action

    The difference between fixing the problem in front of you and removing its cause.

  • Why Common Root Cause Analyses Fail

    How investigations stop too early, or settle on a cause that isn't the real one.

  • Identifying the True Underlying Cause

    Digging past the symptom to the system weakness that let the problem happen.

  • Avoiding Superficial Fixes and “Operator Error” Conclusions

    Why retraining one person rarely prevents the next occurrence.

  • Selecting Corrective Actions That Address Systemic Issues

    Choosing actions that change the process, not just the paperwork.

  • Verifying Corrective Action Effectiveness

    Checking, after the fact, that the action actually worked.

  • Preventing Repeat Findings

    Closing findings in a way that keeps them closed.

  • Using Trends and Recurring Findings to Identify Larger Problems

    Reading findings across audits, complaints and records to see the bigger pattern.

Correction vs. Corrective Action

The two terms are often used interchangeably, and that's where many CAPA programs go wrong. FDA's preventive controls rule draws the same line (21 CFR 117.3 and 117.150).

  • Fixes the problem

    Correction

    Action that fixes the detected problem itself: relabeling a product, recleaning a line, completing a missing record. ISO 9000 defines it as action to eliminate a detected nonconformity.

  • Fixes the cause

    Corrective Action

    Action that removes the cause of the problem so it doesn't happen again. ISO 9000 defines it as action to eliminate the cause of a nonconformity and to prevent recurrence.

  • Proves it worked

    Verification of Effectiveness

    Evidence, gathered after the action is in place, that the problem hasn't come back. Without it, a corrective action is only a plan.

Who Should Attend?

Anyone responsible for investigating or closing findings, including:

  • Food Safety & Quality Professionals

  • QA/QC Managers and Supervisors

  • CAPA Program Owners

  • Internal Auditors

  • Food Safety Managers

  • Operations Managers

  • Plant Managers

The Fix It Fridays 2027 Series

Six free, live online webinars in 2027, each tackling one common food safety problem: why it happens and what to do differently. See all free webinars.

Go Deeper With Kiwa ASI Training

Live online courses from Kiwa ASI that go deeper on this session's topics.

PCQI

PCQI Certification Training

The FSPCA Preventive Controls for Human Food course: hazard analysis and risk-based preventive controls, including sanitation controls, environmental monitoring and corrective actions under 21 CFR Part 117.

22 contact hours · 5 half-days · Live via Zoom · 8:30 AM–12:30 PM CT

Upcoming dates$899 per seat
HACCP

HACCP Certification Training

IHA-accredited HACCP certification, including how to set corrective actions and verification for each critical control point.

16 contact hours · 4 half-days · Live via Zoom · 8:30 AM–12:30 PM CT

Upcoming dates$695 per seat

Training 6+ people? Request private training. Training is delivered separately from certification by a different legal entity, and taking a course or webinar has no effect on your audit result.

Frequently Asked Questions About Corrective Actions

When is this webinar?

Friday, March 19, 2027, 12:00–1:00 PM CT, live online. It's Session 2 of 6 in Fix It Fridays, Kiwa ASI's free 2027 webinar series.

How do I register?

Registration is free. Use the Register Free button to sign up on Zoom Events, or email US.Info@kiwa-asi.com if you have trouble registering.

Is the webinar free?

Yes. Every Fix It Fridays webinar is free to attend.

What will this webinar cover?

Key topics include:

  • Correction vs. Corrective Action
  • Why Common Root Cause Analyses Fail
  • Identifying the True Underlying Cause
  • Avoiding Superficial Fixes and “Operator Error” Conclusions
  • Selecting Corrective Actions That Address Systemic Issues
  • Verifying Corrective Action Effectiveness
  • Preventing Repeat Findings
  • Using Trends and Recurring Findings to Identify Larger Problems

See key topics for details.

What's the difference between a correction and a corrective action?

A correction fixes the problem that was found, such as relabeling product or recleaning a line. A corrective action removes the cause so the problem doesn't recur. ISO 9000 defines a correction as action to eliminate a detected nonconformity, and a corrective action as action to eliminate the cause of a nonconformity and to prevent recurrence. See correction vs. corrective action.

Why is “operator error” a weak root cause?

Because it rarely explains why the error was possible. Asking why the operator made the mistake usually points to training, procedures, equipment, staffing or supervision, and fixing that is what prevents the next occurrence.

What is Fix It Fridays?

Fix It Fridays is Kiwa ASI's free 2027 webinar series on the real-world reasons food safety programs break down. Six 60-minute sessions, one every other month, each tackle one common problem: why it happens and what to do differently. See the full series.

Ready to make corrective actions stick?

Reserve your free spot for Why Corrective Actions Keep Failing on Friday, March 19, 2027, or ask about private training for your team.

Training & Trust

Training is delivered by ASI Training and Consulting, LLC, separately from our accredited certification body, ASI Food Safety, LLC, to safeguard against conflicts of interest. For private training, email US.Info@kiwa-asi.com.